The confidentiality and protection of your data has always been a principle and major issue in the development of our site and in our desire to provide you with a secure service. The trust you place in us by using our site is the best recognition you can give us.
For all our services, the data controller is THOMAS PLANETE. The company THOMAS PLANETE which publishes and operates the site thoplanete.com (here “the site”) collects, analyzes and uses certain personal nominative data (name, first name, email address, postal address) and connection data in order to offer you a service optimal and a personalized experience on the site, better able to meet your needs as a user.
1. Data collected
By registering on our site, we collect the following data: mandatory personal data (name, first name, email address, password) and optional (gender, date of birth).
By using our services, we collect the following data: mandatory personal data (delivery postal address, postal code, country) and optional (telephone number, company, VAT number); connection data (IP address); data relating to the use of our services (shopping cart history, order history, return history, history of messages sent between you and our customer service).
2. Purpose and storage of data
The data collected when registering for our services (name and contact details) are collected for essentially practical purposes, in order to allow you to connect to our site and access your private area in a secure manner (tracking of your orders, your returns, your addresses, your personal information). The data collected for the use of our services (name and contact details) are also collected for practical reasons, in order to fulfill our part of the contract, namely to deliver the products you order on our site. The collection of optional personal information (gender, date of birth) allows us to more easily orient you on the site as well as in our communications, and also to better detect fraud in the event of non-payment.
We collect data related to your use of our services (saved items, purchase history) for the purpose of improving your customer experience, with a view to providing you with a customizable and evolving service that is enriched by our knowledge of your browsing habits and your purchase history.
The data retention period is 5 years. The products that we offer on the site being for many linked to chronic habits with possibly spaced renewal period, we estimate that a conservation of 5 years thus allows a user to find his data in a period of time wide enough to recover said data after a prolonged absence.
3. Recipient of the data
The information collected by the site and concerning you is the subject of a treatment intended for the company THOMAS PLANETE, whose registered office is located at 15 Bis Rue Dumont d'Urville 14000 Caen, registered in the Trade and Companies Register under the number 839 789 013 00019 - RCS CAEN
Under no circumstances will your data be sold or rented to third parties for marketing or commercial purposes.
We share some of your information with third parties, in particular provider companies that allow us to deliver the products ordered on our site and that help us run our business: payment service companies, order preparation, delivery, web hosts and technical solution partners, the main ones of which are presented below.
Certain connection data (for example the pages visited, the time spent on the site) are aggregated and transmitted anonymously to the site navigation tracking and analysis solution, Google Analytics, a service provided by Google LLC. , located at 1600 Amphitheater Parkway, Mountain View, CA 94043, United States, which offers a solution Data protection meets the technical and organizational requirements to be in compliance with European regulations.
Data relating to the payment methods used (bank card by Stripe) are not collected on our web servers but are transmitted to payment providers authorized to transport, store and process bank card data. The site uses the Stripe solution, published by Danelys Payment, a French company with the status of a payment institution and approved by the ACPR, whose data protection policy is in compliance with the European regulations in force. The site also uses the Paypal solution, published by PayPal (Europe) S.à rl & Cie, SCA company authorized in Luxembourg as a credit institution within the meaning of article 2 of the law of April 5, 1993 on the sector and is under the prudential supervision of the Commission de Surveillance du Secteur Financier, located at L-1150 in Luxembourg, whose data protection policy is in compliance with the European regulations in force.
4. Data protection
The site uses web technologies provided by free WordPress software and Woocommerce, a French content management system that offers the necessary functionality and complies with internet and e-commerce standards with regard to database management and protection of said data. data, especially the most sensitive data (password encryption).
5. Data protection rights
In accordance with the Data Protection Act and the European General Data Protection Regulation 2016/679 (RGPD), you have the right to access, rectify, portability, erasure or a limitation of treatment.
You can object to the processing of data concerning you and have the right to withdraw your consent at any time by contacting firstname.lastname@example.org. For any other request you may have regarding the rectification and / or erasure of your personal data, please contact us via our Contact form. We will review your request and get back to you as soon as possible.
You have the possibility of lodging a complaint with a supervisory authority.
6. Cookies and tracking