Article 1: Scope

Important information:

Orders with the Withdrawal in Store option constitute a commercial relationship between the author of the order (you) and the Thomas Planète boutique selected by you, which can be an independent legal entity (Store under brand). The contact details of this entity appear on the contact page dedicated to each store.

The general conditions of sale apply exclusively to existing and future commercial relations between THOMAS PLANETE and the author of the order. Any condition which does not comply with our general conditions will be rejected without our express written authorization. Our general conditions of sale are revisable subject to their communication on the site. Your order remains subject to the GTC in force communicated during its validation.

The products sold on our site are intended for individuals and professionals.

Article 2: Acceptance and Order

The company THOMAS PLANETE undertakes to accept your order under the terms of these general conditions of sale.


We respond to orders within the limits of our available stocks or the availability of materials from our suppliers, for products that are not stored on our premises.

When ordering we inform you of the availability of the products you wish to acquire. If despite our vigilance a product turns out to be temporarily or permanently unavailable, we will inform you and process the rest of your order to the best of your interest (subsequent shipment of the article, modification or cancellation of your order).


By confirming your order, you accept all of these general conditions of sale made available to you on the site, and acknowledge having read them. You therefore renounce to take advantage of any contradictory document, the act of purchase entailing acceptance of our general conditions of sale. This confirmation and all of the data recorded on our site constitute proof of the transaction.

You declare that you are at least 18 years of age and have the legal capacity or hold parental authorization allowing you to place an order on our Site.

Article 3: Price

The price of the items is indicated in euros and deemed to include all taxes (VAT), excluding the costs of processing and shipping your order. This price is payable in euros regardless of the origin of the order. The price indicated on our online store relates to purchases and shipments via www.thoplanete.com, it may differ from prices in store.

We reserve the right to modify our prices at any time, the applicable prices are those which will have been indicated to you at the time of your order, subject to product availability.

When ordering to a country other than mainland France, you are the importer of the product (s) concerned. For all products shipped outside the European Union and French overseas departments and territories, the price will be calculated without tax on the invoice. Customs duties or other local taxes, import duties or state taxes may be payable. These rights and sums do not fall under the competence of the company THOMAS PLANETE. They are your responsibility and are your sole responsibility, we advise you to check with your local authorities.

Article 4: Payment

The price is due immediately on the date of the order, it may be taken on the date of validation of the order and not on the date of shipment.

You can make your payment by credit card. Cards issued by banks domiciled outside France must be international bank cards.

For the security of your payments we use the secure Stripe payment system. This system allows secure online payment by bank card in SSL mode. At no time will your card number be communicated to us.

You can also make your payment by cheque made payable to THOMAS PLANETE sent by post to:
15 Bis Rue Dumont d'Urville
14000 CAEN

In case of payment by bank check, it must be issued by a bank domiciled in mainland France or Monaco.

You can make your payment by Bank transfer. Useful bank details will be communicated to you when placing your order.

In case of withdrawal in store, you can opt for payment in store: you will pay for your order when you withdraw from the chosen store and according to the usual payment methods accepted by it.

Article 5: Delivery

Unless you indicate otherwise, delivery will be made to the address you specified when ordering.

The participation in the processing and shipping costs will be communicated to you upon confirmation of your order.

We process and dispatch your order for products within an average of 3 to 5 days (in mainland France). Our maximum deadline commitment is 10 days. This deadline is a usual average deadline which is communicated to you for information. It concerns an order for products in stock.

In the event of a pre-order or unavailable product, an availability date will be communicated to you from which our processing and dispatch time begins.

In case of delay we inform you and request an agreement from you to maintain or cancel your order.

Article 6: Satisfied or Refunded

If you are not satisfied with a product you have ordered from us, you have a return period of 7 (seven) days After reception. We will then reimburse you (by check or bank transfer) if the item is returned to us complete, in good condition and in its original packaging, the return costs remaining at your expense. At the end of this period, the products delivered will be deemed to comply with your order and accepted by you.

Article 7: Retention of title

The goods delivered will remain our property until full payment of the price, if applicable plus interest.

Article 8: Conformity of products

We undertake to reimburse you, or exchange you products which prove to be defective, damaged or damaged or which do not correspond to your order. Contact us to report the problem and we will tell you how to proceed before exchanging or refunding the product. The request must be made within fifteen days of receipt of your order. Any complaint made after this time cannot be accepted.

In any event, you benefit from the provisions of the legal guarantee, in particular relating to the guarantee of hidden defects.

Article 9: Liability

The products that we offer you comply with current French legislation. Our responsibility could not be engaged in the event of non respect of the legislation of the country where the products are delivered. Our responsibility could not be engaged in the event of breach of our contractual obligations, due to a fortuitous event, a case of force majeure or due to your actions.

Warning : Some of the products we offer are not accessible to children (figurines, accessories). If in doubt about the minimum age, see the detailed description of the product. We are also available to advise you before choosing a product.

Article 10: Comments and other content

As a user of the thoplanete.com site you can send us reviews, comments or any other content, as long as this content is not illegal, obscene, prejudicial to a third party, advertising and does not contain viruses or spam.

We reserve the right to remove or modify this content at our discretion.

By sending us this content, you authorize us to publish it free of charge on our site or any media and renounce to assert your copyright on this publication. You declare to be the owner of the content that you transmit and not to harm a third party by its use.

Article 11: Protection of personal data

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and correct data concerning you. By subscribing to our services and making your purchases on the site thoplanete.com, you agree and accept that the company THOMAS PLANETE can store, analyze and / or use the personal data submitted in accordance with the General Regulations on Data Protection (GDPR, European Union regulation) and our privacy policy.

Article 12: Applicable law and competent jurisdiction

The language of this contract is French.

These general conditions of sale are subject to French law.

In the event of a dispute, the French courts will have sole jurisdiction.

If you would like more information or have any comments, please don't hesitate to contact us:

  • by email : Customer service
  • by mail: THOMAS PLANETE 15 Bis Rue Dumont d'Urville
    14000, Caen.

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